Turnaround & Delivery

Layouts is designed to keep creative work moving consistently—not to make unrealistic promises that every project will be completed in 24 hours.

Standard Requests

Most standard requests receive an initial delivery, completed production unit, or meaningful progress update within approximately 1–2 business days after the request is ready for production.

Straightforward requests may be completed within that window. More complex requests naturally require additional production time.

Large Projects Are Broken Into Stages

A complete brand identity, website, application interface, long presentation, complex motion project, or large campaign is not treated as one 48-hour request.

Instead, larger projects are divided into manageable production stages.

Example: Brand Identity

• Visual direction
• Moodboards
• Logo concepts
• Logo refinement
• Typography and color system
• Supporting visual language
• Brand applications
• Brand guidelines

Example: Website Design

• Sitemap or project structure
• Wireframes
• Visual direction
• Homepage design
• Inner pages
• Responsive layouts
• Components or design system
• Developer handoff

This staged approach keeps production predictable and gives you the opportunity to review important decisions before the next part of the project begins.

When the Turnaround Clock Starts

Production timing begins once we have everything reasonably required to work on the request.

This may include:

• Final copy
• Brand assets
• Dimensions or specifications
• Images or footage
• Product information
• References
• Required access
• A sufficiently clear brief

Requests missing essential information may be returned for clarification before entering active production.

What Can Affect Delivery?

• Request complexity
• Number of pages or screens
• Amount of supplied content
• Footage length
• Revision volume
• Client feedback time
• Specialist requirements
• Changes to the original scope

Unless specifically agreed in writing, turnaround estimates are not guaranteed completion deadlines.

Ownership & Rights

Once all applicable amounts have been fully paid, you receive the rights Graphitty Digital LLC owns in the final Deliverables created specifically for your business through Layouts.

You can generally use, publish, modify, distribute, and adapt those final Deliverables for your business, subject to any applicable third-party licensing restrictions.

Source Files

Where source files are included within your plan or service, we provide the relevant editable production files associated with the approved Deliverable.

Depending on the project, these may include files created in:

• Figma
• Adobe Illustrator
• Adobe Photoshop
• Adobe InDesign
• Adobe After Effects
• Adobe Premiere Pro
• Canva

Third-Party Assets

Fonts, stock photography, stock video, music, plugins, icons, templates, and other third-party materials remain subject to their original licensing terms.

If your intended use requires a separate or extended third-party license, you may need to purchase that license separately.

What Layouts Keeps

Graphitty Digital LLC retains ownership of its pre-existing systems, workflows, internal templates, processes, unused concepts, rejected drafts, tools, and production methods.

Managing Your Requests

Your Layouts workspace acts as the central queue for your creative team.

You can submit multiple eligible requests, organize their priority, monitor active work, review deliveries, and keep feedback attached to the relevant task.

Your Request Queue

You can add as many eligible requests as you need while your subscription is active.

Your plan determines how many requests can be actively worked on at the same time.

When one active request is completed, the next eligible request in your priority queue can move forward.

What Counts as One Request?

One request is one reasonably sized unit of creative production.

Larger jobs may be divided into multiple requests based on complexity, production time, number of deliverables, pages, screens, concepts, or stages.

Examples

• A small set of related social graphics may be one request
• A limited number of carousel slides may be one request
• Several presentation slides may be one request
• One website page or defined page group may be one request
• One UI screen or small related screen group may be one request
• One stage of a brand identity may be one request

These examples are guidelines rather than guaranteed output limits. The appropriate request size depends on the actual complexity of the work.

Changing Priorities

You can reorder your queue when priorities change.

Keep in mind that changing priorities may affect the expected timing of other requests already waiting in the queue.

Communicating With Your Creative Team

Clear communication keeps projects moving quickly and reduces unnecessary revision cycles.

Project-specific feedback should normally stay attached to the relevant request so your creative team has the brief, files, feedback, and project history in one place.

Depending on Your Plan

Communication may include:

• Structured comments inside your project workspace
• Visual annotations
• File attachments and references
• Email support
• Direct Slack communication on eligible plans
• Creative sync calls where included in your plan

Keeping important approvals and scope changes documented inside an approved communication channel helps both teams maintain a clear project history.

Files, Software & Brand Profiles

Layouts works across industry-standard creative tools depending on the type of request.

Our production workflow may include:

• Figma
• Adobe Photoshop
• Adobe Illustrator
• Adobe InDesign
• Adobe After Effects
• Adobe Premiere Pro
• Canva

Brand Profiles

Your Brand Profile helps Layouts work more like an extension of your internal team.

It can contain:

• Logos
• Brand guidelines
• Color values
• Typography
• Approved imagery
• Previous creative work
• Visual references
• Recurring preferences

The more consistent information your creative team has access to, the less you need to explain your brand from scratch with every request.

Client-Supplied Files

You are responsible for ensuring you have permission to use logos, fonts, photographs, footage, music, copy, trademarks, and other materials you provide to Layouts.

Plans, Payment Methods & Invoices

Layouts is a subscription service operated by Graphitty Digital LLC.

Your plan determines your monthly creative capacity, included services, specialist access, and collaboration features.

Payments

Subscription payments are processed securely through Stripe.

Accepted payment methods are determined by the payment options available through Stripe at checkout.

Recurring Billing

Subscriptions are billed in advance and automatically renew at the applicable billing interval until canceled.

By subscribing, you authorize Graphitty Digital LLC and its payment processor to charge the payment method associated with your subscription at each renewal.

Invoices & Receipts

Payment confirmations, receipts, and applicable billing documents may be issued electronically through Stripe or Layouts.

Where available, billing documents can also be accessed through your billing portal.

Changing Plans

If your creative workload increases or you need access to specialist services not included in your current plan, you may request an upgrade.

Plan changes, additional capacity, and specialist availability may affect your subscription price.

Update Your Account Information

Keep your account, company, and billing information accurate so we can process requests and payments correctly.

Depending on your account setup, you may be able to update:

• Company information
• Billing details
• Payment method
• Team access
• Brand information
• Account contact details

Certain payment information may be managed securely through Stripe rather than stored directly by Layouts.

If you cannot update something from your account, contact Layouts Support.

Pause, Cancel or Refund

Canceling Your Subscription

You may cancel your subscription using the cancellation option made available by Layouts.

Cancellation stops future renewals. It does not normally reverse a billing period that has already been processed.

Unless otherwise stated, your subscription remains active until the end of the current paid billing period.

Pausing

Layouts may offer subscription pausing on selected plans or accounts.

Where a pause option is available, any applicable duration, fee, restrictions, or restart conditions will be shown when the pause is requested.

Refunds

Except where required by applicable law or specifically approved by Graphitty Digital LLC, subscription payments are non-refundable.

This includes:

• Unused subscription time
• Unused production capacity
• Failure to submit requests
• Requests remaining in your queue
• Cancellation after a renewal has already been processed
• Client delays or missing materials
• Complex projects extending across multiple billing periods
• Dissatisfaction where reasonable revisions remain available

For complete contractual terms, please review the Layouts Terms of Service.

Writing a Great Creative Brief

Better briefs usually mean faster production, fewer questions, and stronger first drafts.

Include the Goal

Tell us what the design needs to achieve, not just what it needs to look like.

For example: attracting sign-ups, announcing a launch, explaining a feature, increasing ad clicks, or supporting a sales presentation.

Include the Deliverable

Tell us exactly what you need, including:

• Format
• Dimensions
• Platform
• Number of assets
• Required copy
• Deadline where relevant

Provide Your Content

Unless copywriting is specifically included, provide final or near-final copy before production begins.

Add References

Share visual examples you like and briefly explain what you like about them.

Two or three relevant references are usually more useful than a large folder without context.

Explain What to Avoid

If there are visual directions, colors, styles, competitors, or treatments you don't want, mention them in the brief.

Keep One Request Focused

Avoid combining unrelated deliverables into one request.

Larger projects can be submitted as one overall brief, but Layouts may divide the work into smaller production stages.

Giving Clear Design Revisions

Revisions are most effective when feedback is specific, consolidated, and connected to the original brief.

Be Specific

Instead of:

"I don't like it."

Try:

"The headline feels too small compared with the product. Please increase its visual priority and reduce the supporting copy."

Use Visual Feedback

Where possible, annotate the exact area you want changed or attach a reference showing the direction you're describing.

Consolidate Team Feedback

If several people are reviewing a project, combine feedback into one clear revision round whenever possible.

Conflicting feedback from multiple stakeholders can slow production significantly.

What Counts as a Revision?

A revision is a reasonable modification that stays within the original request and creative direction.

Examples include:

• Adjusting typography
• Changing colors
• Replacing an image
• Updating supplied copy
• Refining spacing or layout
• Improving an existing approved direction

When Feedback Becomes a New Request

A major change in purpose, format, concept, deliverable type, audience, or project scope may be treated as a new request.

For example:

• Turning a social ad into a landing page
• Adding 20 new slides to a presentation
• Changing to an entirely different identity direction after approval
• Adding new website pages
• Turning a static design into a motion project

Unlimited revisions are designed to help us refine the work—not turn one request into an unlimited number of different projects.

Contact Us & Report a Bug

Need help with your account, subscription, request queue, billing, or workspace?

Contact the Layouts support team at:

support@layoutshq.com

When Contacting Support

Please include:

• Your account email
• A short description of the issue
• The relevant request or project name where applicable
• Screenshots or screen recordings if you're reporting a technical problem

For urgent production questions, keep project-specific communication inside the relevant request whenever possible so your creative team has the full context.